Keyboard Shortcuts

Freshservice helps you navigate your way around your service desk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly and manage the properties of tickets on the fly. For example, you could move between tickets, assign a ticket to an agent or delete tickets in your helpdesk by using key combinations inside Freshservice. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.

To pull up an entire list of shortcuts available, anywhere inside Freshservice, you can press Shift+? to pull up a list of keyboard shortcuts that can be used in Freshservice.

Shortcuts to navigate within the application

These shortcuts help you navigate to any tab/page within your support portal.

Keys

Purpose

g and d

Go to Dashboard tab

g and t

Go to Tickets tab

g and p

Go to Problems tab

g and c

Go to Changes tab

g and l

Go to Releases tab

g and i

Go to CMDB tab

g and s

Go to Solutions tab

g and r

Go to Reports tab

g and a

Open Admin form

Places the cursor in the search box

View the list of keyboard shortcuts available

You can also navigate between within a list page using the following shortcuts.

Keys

Purpose

alt+right

Go to the Next page

alt+left

Go to the Previous page

up or k

Move cursor to the previous ticket

down or j

Move cursor to the next ticket

Select the ticket