How Do I Request a Change?

Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd, 2020.

For organizations that undergo continuous and strenuous changes on a day to day basis, requesters have less visibility into their logged in changes and the actions performed on it.

With Freshservice, business users can now raise a change request from within the portal, reply to the request, track and be notified each time an action is performed on the change.

How to enable request for change permission for requesters?

In your freshservice account, navigate to Admin -> Support Channels -> Support Portal
Enable the Allow requester groups to raise change requests option and add the requester groups
Once the requester groups are added, you can click Save, so requesters can now see changes tab within their self-service portal

You can navigate to Admin-> Form Fields -> Change Fields -> Field Name (for eg: Priority) choose what field you want the requester to view, edit or mandate before submitting the form

You can also enable and check the Only assets assigned to them/ Search and associate any asset checkbox at the bottom of your change fields, so requesters can associate assets right from the change form